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monro inc.

A LEADER IN TIRE AND AUTO SERVICE EXCELLENCE

A Modern & Intuitive Web Application

Amidst their digital transformation, Monro Inc. desired to build a web application to standardize and optimize their internal store evaluations. Monro, Inc. partnered with EagleDream to design and develop a user-centered application that turned their idea from concept to reality.

A Leader in Tire and Auto Service Excellence

Headquartered in Rochester, NY, Monro, Inc. is a leading independently owned and operated auto service and tire provider in the United States. Operating more than 1200 stores, the Monro, Inc. brand portfolio features 10 quality brands, the majority offering complete auto care and service at significant savings compared to dealers and local repair shops.

CHALLENGE

With over 1200 store locations in the United States, Monro, Inc. keeps strict guidelines in internally evaluating the performance and level of service at each of their brick & mortar locations. To record these inspections, Monro, Inc. previously used a paper-based evaluation process. As part of their digital transformation, Monro Inc. desired to build a web application to standardize and optimize these internal evaluations, improve reporting, and streamline tracking of locations in need of improvements.

Due to EagleDream’s in-depth knowledge of developing websites with similar functionality, Monro saw value in partnering with their team in order to push the project over the finish line.

SOLUTION

EagleDream’s engagement began during development of the application’s first iteration. This first iteration was built using Web Form in the .NET 4.5 Framework, with a Microsoft SQL Server as its Database.

EagleDream’s team moved forward in rewriting the application using ASP.NET Core 2, MVC and Entity Framework Core. Since inspectors were always on the move from location to location, the preferred method of accessing the application was from a tablet device, the website was optimized for these dimensions and functionality from mobile browsers.

In parallel with building the application, EagleDream additionally collaborated with Monro, Inc. to redesign the the application with the user’s experience in mind. Leveraging best in class UI/UX techniques, EagleDream successfully modernized the design resulting in an intuitive, interactive, and easy to use application.

With the rebuilt web application, Monro inspectors were able to take photos in-store, add additional commentary to evaluation points, and maintained their position within their evaluation in case of pausing progress or coming back at a later time.

Results

EagleDream successfully designed, developed, and deployed Monro, Inc’s web application that enabled their team to optimize internal store location evaluations.

AWS SERVICES USED

  • Amazon EC2
  • Amazon RDS
  • AWS Elastic Load Balancing

ORIGINAL INFRASTRUCTURE

  • Microsoft SQL

OS PLATFORMS

  • .NET 4.5 Framework

ALL THE GOOD STUFF THAT MADE IT SUCCESSFUL

Key Benefits & Successes

IMPROVED DATA INTEGRITY

Monro benefitted from an improved security posture being hosted in Amazon RDS as opposed to Amazon EC2 instances. Additionally, the ability to store and backup historical data ensures that the data collected cannot be altered or changed, improving overall data integrity.

MORE OPPORTUNITY TO INNOVATE

The solution enabled Monro’s ability to innovate using data. Their team could retrieve, analyze, and leverage all sorts of data that was pulled into their BI systems. Access to this data gave Monro insight that was not obtainable before, and helped their team make data-driven business decisions.

IMPROVED RESOURCE EFFICIENCY

This new solution saved Monro time, manpower, and money from operating this process traditionally through email, fax, and other methods. Their team now has full control over the process and knows they will gather the information they need in each of the evaluations.

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UI/UX DESIGN | WEB DEVELOPMENT

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