APPLICATION MODERNIZATION | CLOUD | UI/UX DESIGN
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“The EagleDream Technologies team built a first-class application for us. From day one, they kept true to every commitment they had made. The application is intuitive, sleek and easy to use. Their recommendation to conduct usability tests was an effective way to ensure we hit the mark. The usability testing uncovered and solidified the need for adding an extra piece of functionality. We were then able to incorporate the functionality into the project and that has our customers excited. Simply put, they made our business their business!”
In order to place an order, distributors were required to call a customer service representative or send in a purchase order to complete the request. Leveraging a new process and solution, they desired to streamline the distributor purchase experience and automate back-end processes to limit manual work for their team. The tool was to be built with AWS tools and technologies and stored natively in the cloud.
One of the most critical functions was the ability to communicate with their internal enterprise resource planning (ERP) system. As a result, EagleDream built and integrated an API layer that communicated with the ERP system, where most of the business, ordering, and delivery regulations were contained. Prior to launch, EagleDream performed a Usability Testing study with select Constellation Brands distributors. The study observed user behavior through various scenarios and EagleDream provided results-driven recommendations to improve the user experience. The team was able to make refinements to the application as a result of the findings, to improve user flow and customer satisfaction.
“I just spent some time on the NEW Constellation order portal and I have to say that this is by far the BEST portal that I have seen in the industry. Very intuitive and so much great information!”– Operations Manager