Topic: the evolution of the contact center with Amazon Connect
WEDNESDAY, September 16th | 8:30AM – 12:30PM | Virtual event
Did you know companies are saving up to 80% by running their contact centers in the cloud over traditional on-premise models? Regardless of cost, omnichannel cloud contact center technology helps companies provide more personal, dynamic, and natural customer experiences.
Join EagleDream and Amazon Web Services (AWS) for a free, half-day virtual Immersion Day experience where we will take attendees on a journey to explore the benefits of Amazon Connect, an easy to use omnichannel cloud contact center service.
This Immersion Day experience is geared for the technical stakeholders in the organization including but not limited to contact center administrators, contact center managers, network administrators, CIO’s, VP’s of Technology.
**Please Note: We recommend you have a basic knowledge of operating and/or running call centers.
Using a combination of presentation-style workshops and hands-on lab sessions, AWS certified EagleDream architects will guide you through a virtual workshop covering:
Paul is a Dynamic IT Executive with 20+ years’ achievement using next gen technologies to roll-out creative solutions for Fortune 500 clients and a recognized thought leader around systems of innovation—e.g., Artificial Intelligence (AI), Internet of Things (IoT), Natural Language Processing (NLP), sentiment analysis, machine learning, and block-chain—with a strong background in enterprise-level cloud and IT service and sales.
Learn more about Paul’s expertise, here.
With over 20 years of experience in IT, Research, and Cloud Computing, Scott bring a passion for innovation, architecture, and emerging patterns. As Vice President of Cloud Solutions, he leads EagleDream’s cloud consulting services, spanning application development, security and operations. He is one of 30 APN Ambassadors in North America.
Learn more about Scott’s expertise, here.
Coming from a background of application development, Dustin sees cloud computing at an angle of building software where the two are one cohesive unit. A supporter and practitioner of DevOps, he looks for ways of making the monitoring, maintenance, and release of software better for all parts of the organization.
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With 10+ years of experience within the IT industry while holding a variety of AWS certifications, William works with Amazon Web Services to deliver secure cloud services to organizations in search of ways to scale and grow.
Learn more about William’s expertise, here.