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VIRTUAL AWS IMMERSION DAY

Topic: the evolution of the contact center with Amazon Connect
WEDNESDAY, September 16th | 8:30AM – 12:30PM | Virtual event

Revolutionize the Traditional Contact Center Experience

AMAZON CONNECT

Did you know companies are saving up to 80% by running their contact centers in the cloud over traditional on-premise models? Regardless of cost, omnichannel cloud contact center technology helps companies provide more personal, dynamic, and natural customer experiences.  

Explore if a Cloud Contact Center is Right For You

Join EagleDream and Amazon Web Services (AWS) for a free, half-day virtual Immersion Day experience where we will take attendees on a journey to explore the benefits of Amazon Connect, an easy to use omnichannel cloud contact center service. 

EVENT LOCATION

Why Attend?

  • Learn how to leverage AWS services to enable cloud transformation within your organization 
  • Learn at your own speed, from the comfort of your home 
  • Have access to certified AWS experts and an AWS Partner Ambassador to get your questions answered in real-time  
  • Test before you invest – this a great opportunity to explore if AWS Is a viable solution for your business or your team before investing significant $$ 
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Who Should Attend?

This Immersion Day experience is geared for the technical stakeholders in the organization including but not limited to contact center administrators, contact center managers, network administrators, CIO’s, VP’s of Technology.  

**Please Note: We recommend you have a basic knowledge of operating and/or running call centers. 

What to Expect

Using a combination of presentation-style workshops and hands-on lab sessions, AWS certified EagleDream architects will guide you through a virtual workshop covering 

  • A general overview of Amazon Connect 
  • How to setup an Amazon Connect instance 
  • How to build call-flow integrations 
  • Learn how to use AWS Lambda and other AWS services to enhance and personalize the call center experience  

MEET OUR speakers

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PAUL DELARIA

SOLUTIONS ARCHITECT, AMAZON WEB SERVICES

Paul is a Dynamic IT Executive with 20+ years’ achievement using next gen technologies to roll-out creative solutions for Fortune 500 clients and a recognized thought leader around systems of innovation—e.g., Artificial Intelligence (AI), Internet of Things (IoT), Natural Language Processing (NLP), sentiment analysis, machine learning, and block-chain—with a strong background in enterprise-level cloud and IT service and sales.

Learn more about Paul’s expertise, here.

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VP OF CLOUD SOLUTIONS, APN PARTNER AMBASSADOR, EAGLEDREAM

With over 20 years of experience in IT, Research, and Cloud Computing, Scott bring a passion for innovation, architecture, and emerging patterns. As Vice President of Cloud Solutions, he leads EagleDream’s cloud consulting services, spanning application development, security and operations. He is one of 30 APN Ambassadors in North America.

Learn more about Scott’s expertise, here.

dUSTIN POTTER

PRINCIPAL CLOUD SOLUTIONS ARCHITECT, APN PARTNER AMBASSADOR, EAGLEDREAM

Coming from a background of application development, Dustin sees cloud computing at an angle of building software where the two are one cohesive unit. A supporter and practitioner of DevOps, he looks for ways of making the monitoring, maintenance, and release of software better for all parts of the organization.

Learn more about Dustin’s expertise, here.

william lorenz

SENIOR SOLUTIONS ARCHITECT, AMAZON WEB SERVICES

With 10+ years of experience within the IT industry while holding a variety of AWS certifications, William works with Amazon Web Services to deliver secure cloud services to organizations in search of ways to scale and grow.

Learn more about William’s expertise, here.

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